Effective Date: 6-26-2025

We want you to be delighted with your purchase. If you’re not happy, here’s how our refund and return process works:

1. Returns

  • Products can be returned within 7–14 days of delivery (specify depending on your policy).
  • Items must be unused, unworn, and in their original packaging.
  • Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items

  • Customized or made-to-order items
  • Items marked as final sale
  • Used or damaged items not due to our error

3. Refunds

  • Once we receive and inspect your return, we’ll notify you of the status.
  • If approved, a refund will be processed to your original payment method within 5–7 business days.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, please contact us before returning the item.

5. Shipping Costs

  • Customers are responsible for return shipping unless the item was defective or incorrect.
  • Original shipping fees are non-refundable.

6. Contact Us

For questions or to initiate a return:
📧 returns@ajs-mfg.com